FREQUENTLY ASKED QUESTIONS

Do you ever give discounts on minerals?

Yes, on orders of four or more minerals we will extend a discount of 10% if the total is over $4000, 15% if the total is over $6000, and 20% if the order is over $8000. we cannot provide discounts on individual precious minerals.

How do I know if a mineral is still available?

Assume that if the mineral is pictured in the mineral galleries that it is still available. Upon receipt of your order you will be emailed a confirmation, usually within 24 hours.

Email is easier, do I have to use your online order form?

No, email is acceptable. But the order form is instantaneous and email can take 10 minutes to arrive, so it is wise to use the order form. Also, the order form ensures all the required information is provided, it generates the paperwork to process your order, and it expedites shipping.

How are the minerals shipped?

SHIPTOANYPLACE( www.shiptoanyplace.net ) Courier Service is the main shipping company that undertakes all our shipment. All packages are insured for full value unless specified by the customer.

Do you ship minerals internationally?

Yes. all most half of all sales goes to international destinations. We have shipped to every country imaginable.

Do packages ever get lost?

Yes. Though in all the years doing business only four packages were lost. Insuring the contents guarantees that you are compensated if you unfortunately have your order lost during delivery.

Who pays for shipping?

The customer pays for shipping. When you receive your email confirmation the shipping and insurance charges will be itemized. If you want to avoid shipping charges you may arrange to pick up the specimens at our location.

Do you sell wholesale minerals to dealers?

Yes. In large quantities. Minimum order $20,000 for diamonds and $50,000 for gold. You can come down to our location to arrange for that. International customers can also come down but they need to book that with us, so we can arrange to receive them.

Do you have a store I can visit?

Yes we have about six stores in the country. Go to our contact us page and you will see our store addresses and other contact informations. You can visit any of these stores.

There are too many minerals to choose from, do you make recommendations?

Yes, we are happy to help and advise you when selecting minerals. Every specimen is unique and we can help judge relative quality or rarity. If you are looking for a gift, we can point you towards some unique specimens or work within your price range.

Are your diamond crystals "Conflict-Free"?

Conflict diamonds, also known as blood diamonds, are diamonds mined by rebels to fund their regional wars. The problem of smuggling has now been solved. Since January 1, 2003, the "Kimberley Process" has been put into place by 70+ diamond-producing countries. In the Kimberley Process, diamonds are sealed at the mine in tamper-proof containers, shipped in sealed containers with documentation of legitimate origin. The process has been an overwhelming success and smuggling uncut diamonds has been drastically reduced from conflict countries. All diamonds sold on this site are warrantied to be conflict-free with Kimberley Process Certificates on file. It should be noted that cut diamonds do not have such controls in place - so the only way you can be assured a diamond is conflict-free is to buy an uncut diamond.